General Information Description The Credit Controller position encompasses debt collection according to a prescribed collection process, customer correspondence and relationship management, account reconciliations, resolving customer queries, adhering to strict deadlines, identification and accurate allocation of receipts, account management with regards to credit limits, documentation required, customer information updates and credit bureau information received, preparation of journals and credit notes and other ad hoc duties as required. Reports To: Financial Controller Typical Competencies Required: Matric / Grade 12 certification Credit Management / Finance Diploma / Certificate or higher Min 10 years' experience in credit control 2 – 5 years' Bookkeeping Experience would be an advantage Computer literacy which includes excellent excel proficiency Experience in BaaN IV or SAP R3 would be an advantage Excellent written and verbal communication / customer service skills Attention to detail Deadline driven and target oriented Accurate and organised with excellent time management skillsOwn transport with Code 08 drivers license essential Performance Areas Debt Collection: Purpose: To ensure that money is collected timeously and in full from the company's debtors. Function: Critical Outcomes: Telephonic Debt Collection: Daily telephonic debt collections are carried out to ensure that by month end the money is received. Review of Credit Limit: The age analysis report is printed out and analysed. Clients who are over the credit limit are highlighted and the report is given to the Financial Manager. Job Profile: Credit Controller Controller.doc Credit Control: Outstanding book debt is maintained at the budget number of sales days outstanding. Cash collection targets are achieved. Bad debt write offs are maintained at a minimum. Bad Debts:Delinquent debtors are identified timeously and communicated to the Financial Manager. Client Queries: Purpose: To ensure that customers receive good service on debt queries and that these queries are sorted out timeously to ensure that payment is received on time. Function: Critical Outcomes: Client Queries: Professional and timeous service is received by clients who have queries on money owed to the company. Queries are resolved timeously to ensure that payment is received by due date. Allocation of Payments: Purpose: To ensure that payments received are allocated correctly to the relevant invoice. Function: Critical Outcomes: Allocation: Deposit slips received from the Bookkeeper are accurately allocated to invoices each day. Credit Notes: Purpose: To ensure that a client receives correct and timeous credit for goods returned and/or other adjustments. Function: Critical Outcomes: Manual Credit Note: Manual credit note is prepared accurately and timeously and is combined with all required documentation. Job Profile: Credit Controller Completed credit note is taken to the Sales Manager for authorisation. Once signed, the credit note is entered into the manual credit note register. The credit note is then handed to the Data Capturer for capture onto the BaaN system.
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