Credit Controller

Job ObjectivesThis critical group of employees must be able to maintain a caring, efficient, knowledgeable and effective interface with customers at all times, resolve customer queries and maximise cash collection across the board within credit terms to minimize disconnections. This important role must ensure that all credit control responsibilities and duties are carried out accurately and within set time limits, whilst providing a first class service to all our customers. The credit controller must manage overdue accounts, reduce the companies risk and minimise losses. Daily management of debts and collections effective, systematic and prompt follow up of outstanding debt Debtor account reconciliations rectifying of previously mishandled accounts Convert cash paying accounts to debit order thereby improving cash flow Attend to all customer queries internal staff & external clients by providing accurate advice on billing queries Submit credit requests to Collections/Credit Control Manager for approval Report to management on outstanding issues and inform them early of potential debtors problemsJob SkillsExcellent communication skills (Verbal and written)Good telephone etiquette (Assertive, yet diplomatic)Strong negotiation skillsHighly organizedExcellent problem solving abilityStrong time-management skillsMust be deadline drivenAbility to work as part of the teamMust be stress tolerantComputer literateMinimum RequirementsGrade 12Strong credit control experiencePreferably 2 years debtors and telecommunication industry experience Preferably in a customer centric environment