Credit Control Supervisor Duties and responsibilities To provide support to the Senior Manager of Credit Control in providing strategic direction and leadership to the Credit Control department. To ensure Collections strategies are aligned and meet compliance with the statutory and regulatory requirements. Receive, compile, vet and approve all new credit applications. COD/Terms. Excellent understanding and interpretation of company financial information (AFS). Analysing customer credit profiles and implementing strategies to minimize bad debt and improve cash flow. Assist National credit manager with Hollard insurance variances and obtain required information/documents from customers. Maintain Debtors database on the system. Managing the JHB branch debtors age analysis. Overseeing Legal Handovers and compiling documents for submission. Approval of monthly rebates and credits. Approval of all journal entries. Compile and submit weekly unallocated payments received report. Ensure credit controllers allocate in accordance with customer remittances. Do monthly credit controllers file reviews in line with current processes. Establishing the creditworthiness of customers and keep credit limits in line with trade. Prepares debtors journals for National credit manager to approve, sign off, then process journals. Supervises the daily work of the credit controllers and assist with calling overdue debtors where needed. Assist the team by following up on outstanding payments and resolving any discrepancies. Compile a monthly report and manage the outstanding PODs not on the system. Weekly follow up with internal or external customers on pending account disputes. Compile debtors overdue reports to the National credit manager on a weekly and monthly basis. Assist credit controllers where necessary with cashflow forecasts for the month. Review weekly bank reconciliations done by credit controllers. Assist as back-up in the cash-office when staff are off. Responsible for ensuring and managing to deliver a smooth month end cycle run and statement run. Monitor processing of credit notes, journals and payments Authorising Credit notes on AX processed by debtors as per approved sign-off docs. Assist credit manager with review and sign off of monthly file reviews. Compile weekly unallocated receipts report for credit controllers to process payments. Ensure timely collection of payments as per Credit Terms Conduct regular reconciliations of customer accounts and maintain accurate records of transactions. Assist with sending copy invoices, PODs, statements to customers. Assist to process payments, allocation, journals, etc. when a staff member is not at work. Responding to client queries timeously. (Internal and external). Collaborate with sales and RMA to resolve billing issues, returned stock and disputes in a timely manner. Provide leadership and guidance to the accounts receivable team, fostering a culture of accountability and continuous improvement. Establish and maintain strong relationships with customers to facilitate collections and resolve issues proactively. Monitoring the activities of the team, including audit trails and allocation of credits to respective accounts (spot checks). Coordinate with external auditors and assist with the annual audit process as needed. Management of POPI ACT register. Managing filing ladies and report monthly on outstanding PODs not received or loaded to the system. Conduct meetings with staff on a regular basis to discuss age analysis and overdue accounts. Requirements Matric with Credit management certificate/diploma Min 5 years Credit control supervision/management experience Knowledge and understanding of legislative acts e.g. NCA &CPA Excellent time management and planning. Very organized and disciplined. Excellent understanding of credit control principles, procedures and processes Advanced computer proficiency (MS Office Word, Excel and Outlook) Excellent verbal and written communication skills Ability to work under pressure and meet deadlines Strong knowledge of accounting principles and practices, with proficiency in financial analysis and reporting. Proven leadership abilities, with experience in supervising a team and driving results in a fast paced environment. Excellent attention to detail mindset with a focus on accuracy and problem-solving. Ability to thrive in a collaborative team environment while also working independently to meet deadlines.