Credit Capabilities Manager Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description OMF would like to employ a dynamic, motivated and innovative individual to help drive, develop and enhance the automation of credit systems and processes to drive improved efficiencies and customer experience to increase the overall uptake of OMF products and improve credit outcomes. The individual will be responsible for managing and driving the implementation of initiatives across the credit lifecycle, including:
Originations decision engine Payment systems and mechanisms Rules for the ongoing management of accounts Escalation rules to drive effective collections Manage and document the decision engines used for the origination and account management of accounts. Help drive optimisation of credit systems. Effectively manage the process for making changes to credit rules impacting the origination and management of existing accounts. Effective translation of strategic changes into IT requirements, playing the role of SME. Management of stakeholders to ensure that required inputs are received timeously to ensure implementation remains on timelines. Establish an effective framework for testing changes before implementation of changes. Drive the change management process to inform key stakeholders of changes and their implications. Onboarding and management of the relationships with external vendors, helping to ensure the realization of strategic objectives. Ensure alignment of key stakeholders throughout projects. Drive the prioritization of credit projects within the wider organization. Assist in the response to queries regarding the outcomes of credit outcome. Ensuring that the data is available to effectively track the outcomes of system changes. Minimum requirements: Graduate qualification in computer science, engineering, maths or related field. Minimum of 5 - 10 years working within a retail credit environment, with a specific focus on implementing strategic and regulatory projects into the system for execution. Competencies: Collaboration (Relating) Stakeholder management Customer First Execution Strategic Innovation (Perspective) Personal Mastery (Learning) Articulating information Challenging ideas Embracing and driving change Closing Date: 09 September 2024
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