Time left to apply: End Date: October 30, 2024 (2 days left to apply)
Job Requisition ID: R19961
Job Description
To analyse credit data to estimate the degree of risk in extending credit or lending money to ensure year on year total consumer revenue growth.
Deliver against operational and cost targets.
Prioritise resource allocation to minimise and reduce wastage.
Monitor costs for the financial year according to the operational plan.
Allocate and approve expenditure.
Review cost reports and resolve or explain variances to the budget.
Identify, control and escalate potential risks that may lead to increased costs.
Manage costs or expenses within approved budget to achieve cost efficiencies.
Deliver customer experience excellence aligned to organisational values and service standards.
Build professional long-term relationships with customers based on trust that builds the brand.
Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
Provide customers with relevant information to keep them informed of products and service options.
Ensure full understanding of customer needs to deliver a quality service.
Ensure customer service solutions are aligned to the business operational plan, organisational values, and service standards.
Communicate how customer service solutions will be implemented and secure buy-in.
Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
Ensure resolution of customer queries and complaints timeously and ownership of issues.
Analyse customer feedback to help improve customer service.
Propose ideas to improve customer service.
Build relationships that allow for the managing of expectations, sharing of knowledge and diverse insights, and the creation of buy-in.
Engage in cross-functional relationships to obtain and provide work support.
Implement, monitor and control business processes according to quality standards, policy, and compliance and governance requirements in area of accountability.
Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
Monitor customer feedback reports and align processes to maximise efficiencies.
Improve business decisions by providing accurate and reliable business intelligence together with analysing trends and data.
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
Ensure implementation of relevant policies, governance and practice standards across the business.
Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
Ensure compliance is adopted in terms of systems and procedures as laid out by the organisation and review in response to audit findings and changes.
Develop an understanding of risks and risk management approaches. Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
Educate others and make suggestions for improvements. Network and participate in specialist risk forums where required.
Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
Develop and implement an area operational plan in achievement of business objectives.
Assess own performance against competencies and skills required for delivery.
Identify development needs and select effective solutions to address own development needs.
Prepare a personal development plan with management to implement and review as required.
Monitor own progress against development plan and measure impact of results.
Promote teamwork and inclusivity amongst team members and demonstrate behaviours that respect diversity.
Partner and collaborate with team members to achieve team success.
Share information and knowledge that benefits the team.
Qualifications and Experience
Minimum Qualification: BCom Degree or relevant.
Experience: 3 years experience.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
30/10/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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