Time left to apply: End Date: October 30, 2024 (2 days left to apply)
Job Requisition ID: R19961
Job Description
To analyse credit data to estimate the degree of risk in extending credit or lending money to ensure year on year total consumer revenue growth.
Deliver against operational and cost targets
Prioritise resource allocation to minimise and reduce wastage
Monitor costs for the financial year according to the operational plan
Allocate and approve expenditure
Review cost reports and resolve or explain variances to the budget
Identify, control, and escalate potential risks that may lead to increased costs
Manage costs or expenses within approved budget to achieve cost efficiencies
Deliver customer experience excellence aligned to organisational values and service standards
Build professional long-term relationships with customers based on trust that builds the brand
Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
Provide customers with relevant information to keep them informed of products and service options
Ensure full understanding of customer needs to deliver a quality service
Ensure customer service solutions are aligned to the business operational plan, organisational values, and service standards
Communicate how customer service solution will be implemented and secure buy-in
Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
Ensure resolution of customer queries and complaints timeously and ownership of issues
Analyse customer feedback to help improve customer service
Propose ideas to improve customer service
Build relationships that allow for managing expectations, sharing knowledge, and creating buy-in
Engage in cross-functional relationships to obtain and provide work support
Implement, monitor, and control business processes according to quality standards, policy, and compliance requirements in area of accountability
Ensure the development, alignment, mapping, and implementation of end-to-end processes aligned to the customer journey map
Research, enable, and consult on improvements and opportunities to harness technology and platform enablement
Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
Monitor customer feedback reports and align processes to maximise efficiencies
Improve business decisions by providing accurate and reliable business intelligence together with analysing trends and data
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
Accumulate information to review work progress that provides input to reporting, decision making, and identification of improvement opportunities
Ensure compliance with relevant statutory, legislative, policy, and governance requirements in area of accountability
Ensure implementation of relevant policies, governance, and practice standards across the business
Maintain knowledge on relevant legislative amendments, industry best practices, and internal compliance procedures and requirements
Ensure compliance is adopted in terms of systems and procedures as laid out by the organisation and review in response to audit findings and changes
Develop an understanding of risks and risk management approaches; implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
Educate others and make suggestions for improvements; network and participate in specialist risk forums where required
Provide input into the development of the business area tactical strategy in achievement of the overall business strategy
Develop and implement an area operational plan in achievement of business objectives
Assess own performance against competencies and skills required for delivery
Identify development needs and select effective solutions to address own development needs
Prepare a personal development plan with management to implement and review as required
Monitor own progress against development plan and measure impact of results
Promote teamwork and inclusivity amongst team members and demonstrate behaviours that respect diversity
Partner and collaborate with team members to achieve team success
Share information and knowledge that benefits the team
Qualifications and Experience
Minimum Qualification: BCom Degree or relevant
Experience: 3 Years experience
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
30/10/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
Should you have any queries, please log it via MyQ.
About Us
Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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