Chanel Counter Manager – Woolworths (Eastgate)
Position: Counter Manager
Department: Sales
Reporting to: Retail Development Manager
The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands, and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Bvlgari, La Prairie, and Dolce & Gabbana to name a few. The Prestige Cosmetics Group epitomizes luxury, dynamism, sophistication and excellence and is offering an exciting opportunity for a driven and ambitious individual to join the Johannesburg team as a Counter Manager for Chanel in Sandton City Mall.
Purpose of the Role
Drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
Set targets for self and team
Drive achievement of sales targets for team (weekly and monthly)
Achieve own sales target
Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
Increase Ranking in store
Monitor monthly performance axes, split/slow lines and determine suitable actions to address problems
Achieve a minimum IPT of 2.5
Drive brand incentives to achieve targets
BRAND MANAGEMENT
Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
Ensure that the team members maintain counter hygiene according to brand standards at all times
Merchandising of stock according to merchandising guidelines
Submit competitor analysis reports to RDM
STOCK MANAGEMENT & MERCHANDISING
Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
Submit stock management sheets to RDM monthly/weekly
Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
Identify maintenance issues and snags and ensure these are resolved
RELATIONSHIP MANAGEMENT
Ensure client experience standards are upheld and reinforced
Build in-store relationships with all levels of store management
CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
Oversee BC's communication to customers to ensure recruitment and retention
Drive increased customer database (attraction of NEW customers)
Manage in store customer complaints or concerns
Provide feedback to RDM's regarding any customer issues or feedback within 24 hours
ADMINISTRATION
Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
Weekly and Monthly top 5 competitors submitted to RDM
Analyse sales and competitor reports to identify trends and sales opportunities
Counter schedules set to meet staffing needs
Manage leave applications
Submit claim forms for overtime, night work (holidays etc.)
Counter checklist submitted weekly to RDM
Submit counter event report including photographs to RDM
TEAM/STAFF MANAGEMENT
Assist the RDM in the recruitment of new team members
Induct new staff members
Identify training needs for team members
Coach, train and oversee the development of team members
Attend classroom training and ensure that staff apply this ongoing learning on counter
Submit role play and coaching tracking forms monthly to RDM
Oversee and drive a healthy team moral and culture
Manage conflict on counter
Ensure sufficient staffing requirements
Manage daily team/people issues (absenteeism, leave, time keeping)
Conduct weekly team meetings for ongoing communication
Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager
COMPETENCIES
Deciding and Initiating Action
Leading and Supervising
Working with People
Relating & Networking
Adhering to Principles and Values
Persuading and Influencing
Planning and Organising
Delivering Results & Meeting Customer Expectations
Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
Matric certificate
At least 3 years retail and cosmetics experience
Previous in store Counter Manager experience
Certificate in Beauty/Make-Up is advantageous
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