This role is a pivotal part of the Corporate Services team, focusing on increasing the sales and marketpenetration of a major medical scheme in South Africa within key industry sectors.
Through strongclient relationships, expert advice, strategic partnerships, and exceptional customer service, this roleaims to drive growth and establish a strong market presence for the scheme.Role Overview: The Corporate Health Consultant will manage and grow relationships between the Scheme andstakeholders, ensuring exceptional service delivery and client satisfaction.Key Responsibilities:Relationship Management:Build and maintain relationships with internal and external clients/brokers.Serve as the primary point of contact for brokers and HR representatives at corporate paypoints.Conduct regular key account management with brokers to assess needs, address issues, andexplore opportunities for growth.Sales and Business Development: Develop and execute sales strategies to achieve set targets.Identify and pursue new business opportunities within the corporate segment.Work closely with brokers to drive new business growth and retention. Client Service and Support: Address and resolve complaints and escalations efficiently.Provide expert advice on the Scheme's health products and services.Assist brokers and HR representatives with product queries, application processes, andproblem resolution.Ensure timely and effective communication with all stakeholders.Training and Development: Conduct training sessions and product presentations for clients.Keep clients informed about new products, industry trends, and regulatory changes.Reporting and Analysis:Analyse and report on client feedback and service performance.Prepare and present regular sales reports and performance metrics.Monitor and analyse market trends and competitor activities to identify opportunities andthreats.Provide feedback to management on market conditions, client needs, and productperformance.Qualifications:Matric (NQF level 6 qualification minimum).2-4 years' experience in broker servicing within the private medical aid industry.RE5 qualification (required)Relevant business or sales qualification (advantageous).Excellent presentation and communication skills.Proficiency in MS Office.Knowledge of the medical aid industry regulations and compliance requirements.Personal Attributes:Action-oriented and proactive.Strong team player with excellent relationship-building skills.Quick learner, adaptable, and innovative.Strong sales and negotiation skills.Superior verbal and written communication abilities.Strategic thinker with strong analytical and problem-solving skills.Ability to work independently and as part of a team.High level of initiative and ability to work in a target-driven environment.Customer-oriented with a focus on client satisfaction.Additional Requirement:Valid driver's license and willingness to travel as required.Ability to manage multiple accounts and projects simultaneously.
