Placing and managing orders:Place orders with factories: draw up of Purchase Order with shipping, packing, packaging, ship mark instructionsChasing and checking of Sales Confirmation from factoryWhere delivery extension is required: draft email with all the relevant details and e-mail merchants to forward to their buyer and follow upAdvise QA to OA/TA once SC is approvedHandling of all queries from supplier and buyerRegular communication with factory regarding progress of productionCapture all details of each order on the internal software system, including any amendmentsFit (pp) sample process:Order, chase and check fit samples from factoryLabel and send to customer for approval.Communicate with customer regarding sending in of fit samples and chase approval.
Chase the QA team for the fit sample Appraisal/approval reportCommunicate results of Appraisal report to factory and ensure it is complied with.Payments:Assist to negotiate payment terms.Prepare deposit and balance payments in accordance with agreed terms.Shipment:Chase and receive bulk pictures from factory in advance of shipment: Check all details before authorizing shipmentCommunicate regularly with shipping department regarding goods ready date and shipment dateWeekly meetings:Manage and implement Weekly on-order with Office Manager, with a view to checking:That all orders on system have been received and processedOutstanding SCsOutstanding Pre-prosOutstanding approvals/appraisal reportsOutstanding deposit paymentsProduction issuesAmendment and cancellations:Receive amendments from merchants : capture on internal system and file.Advise shipping dept of any changes that may impact the shipping schedule.Returns and breakages:Breakages:Receive reports from shipping dept regarding any broken or damaged cartons/products in containersSend a claim to the factory advising of such breakages/damages immediately- and hand claim form to office manager (to follow up with factory, make necessary deductions)Returns:Receive reports from warehouse regarding any returns from customersSend a claim to the factory advising of such breakages/damages immediatelyMeet with Office Manager to assess the reason for breakages/returns and discuss whether to claim from factory and ways to prevent such breakages in future.Requirements: High Level of AttentivenesAttention to DetailAbility to prioritize tasks effectively and respond promptly to urgent situations or deadlines.Effective Time ManagementGood Communication SkillsProblem-Solving Mindset