Placing and managing orders : Place orders with factories: draw up of Purchase Order with shipping, packing, packaging, ship mark instructions Chasing and checking of Sales Confirmation from factory Where delivery extension is required: draft email with all the relevant details and e-mail merchants to forward to their buyer and follow up Advise QA to OA/TA once SC is approved Handling of all queries from supplier and buyer Regular communication with factory regarding progress of production Capture all details of each order on the internal software system, including any amendments Fit (pp) sample process: Order, chase and check fit samples from factory Label and send to customer for approval. Communicate with customer regarding sending in of fit samples and chase approval. Chase the QA team for the fit sample Appraisal/approval report Communicate results of Appraisal report to factory and ensure it is complied with. Payments: Assist to negotiate payment terms. Prepare deposit and balance payments in accordance with agreed terms. Shipment : Chase and receive bulk pictures from factory in advance of shipment: Check all details before authorizing shipment Communicate regularly with shipping department regarding goods ready date and shipment date Weekly meetings : Manage and implement Weekly on-order with Office Manager, with a view to checking: That all orders on system have been received and processed Outstanding SCs Outstanding Pre-pros Outstanding approvals/appraisal reports Outstanding deposit payments Production issues Amendment and cancellations : Receive amendments from merchants : capture on internal system and file. Advise shipping dept of any changes that may impact the shipping schedule. Returns and breakages: Breakages: Receive reports from shipping dept regarding any broken or damaged cartons/products in containers Send a claim to the factory advising of such breakages/damages immediately- and hand claim form to office manager (to follow up with factory, make necessary deductions) Returns: Receive reports from warehouse regarding any returns from customers Send a claim to the factory advising of such breakages/damages immediately Meet with Office Manager to assess the reason for breakages/returns and discuss whether to claim from factory and ways to prevent such breakages in future. Requirements: High Level of Attentivenes Attention to Detail Ability to prioritize tasks effectively and respond promptly to urgent situations or deadlines. Effective Time Management Good Communication Skills Problem-Solving Mindset