Control Room Operator - Pinetown

MAIN PURPOSE OF JOB:
The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.

QUALIFICATION & EXPERIENCE:

• Grade 12 (Matric)

• Grade C PSIRA Registered

Responsibilities and duties:

1. Administration Monitor and action emergency and non-emergency signalsPhoning of the Premises/ Clients/ Key holdersRecording all relevant information into the activations by means of computerRecord and report all incidents and accidents to the senior on dutyEnsure all relevant administrative work and handled signals are completedMonitoring and action of vehicle violationsUpdating of timesheets COMPUTERS AND EQUIPMENT MANAGEMENT

• Report any faults to the appropriate authority on duty

• Not abuse the use of company telephones for private telephone calls

• Effective use and compliance of safety and zero harm standards

3. TIDINESS OF THE MONITORING CENTRE

• Responsible for a clean and tidy workstation

4. CLIENT LIAISON

• Telephonic assistance with any problems or complaints

• Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V

• Reporting of any faulty alarm systems through the appropriate channel(s)

• Sales leads to be recorded and reported through the appropriate channel(s)


5. GENERAL

• Have sound knowledge about all facets pertaining to your position

• Attend all required meetings and training sessions

• Not abuse company telephone for private calls

6. STANDARD OPERATING PROCEDURES

• Standing Operating Procedures must be upheld

• Meeting and keeping on agreed upon service level and performance targets

• High standard of service must be upheld

7. ADHOC

• Assisting with other ad-hoc tasks and projects as and when requiredWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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