INTRODUCTION: Your appointment as a Junior Control Room Operator in the Operations Department is hereby endorsed. This job description supersedes all previous job descriptions issued to you.
REPORTING: In the execution of your duties, you will report to the Control Room Manager.
PURPOSE: The aim of a Control Room Operator is to handle incoming calls and signals in the SecureFire Control Room, depending on the level of training he/she can also be used as a dispatcher / radio operator.
Your job description encompasses, but is not necessarily, limited to the following: Key Performance areas1. Administrative · Monitor and action emergency incidents and non-emergency events.
· Dispatching of vehicle/s to the correct locations received via radio or call in.
· Phoning of the clients / persons concerned to retrieve accurate information.
· Recording all relevant information into the occurrence book by means of computer
· Monitor of the radio and record all messages received – emergency related as well as non-emergencies. Vehicles booking stand-offs, refuels and leaving one location to book to another location.
· Record and report all incidents and accidents to relevant role players.
· Ensure all relevant administrative work, handled signals and information regarding an incident is captured and completed.
· Updating of timesheets handed to supervisor to submit.
Computers and EquipmentReport any defaults to the Control Room Supervisor and/or Senior ControllerEnsure that all equipment is handled with careNot abuse the use of company telephones for private telephone calls Tidiness of the Control RoomResponsible for a clean and tidy workstation Client LiaisonTelephonic assistance with any problems or complaintsUpdating of client information and other changesReporting of any faulty fire alarm systems to technical for bookingSales leads to be handed to the Sales Department Standing Operating ProceduresEnsure that the disciplinary code is adhered to at all timesStanding Operating Procedures must be upheldRadio procedures must be strictly adhered toMeeting and keeping abreast of any new issuesMeeting and keeping on agreed upon – performanceHigh standard of service must be upheld GeneralTo have knowledge about all facets pertaining to the companyAttend all required meeting and training sessionsAvailable for standby/overtime as required from time to time by the companyTraining of new personnel to required standardsAssist/coach/mentor subordinates to required standards of workEnsure all work and actions are done in accordance with the company rules and procedures
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