Contract ManagerA large waste management / recycling company is in search of a Contract Manager based in Pretoria. The Contract Manager will ensure that all sites and personnel are run as productively and efficiently as possible, ensuring maximum recycling extraction to assist with profits. Act as the contact person between the clients, head office, and the operations department to ensure client satisfaction. Ensure that all administration responsibilities, policies, and procedures are implemented according to the code of good practice.Duties & ResponsibilitiesOperational management:Planning of personnel for each site in order to meet SLA requirements and financial targetsRecruitment and appointment of personnel as per the company policies and proceduresPlan equipment and lay-out on site, as per the SLA agreement for the sitesEnsure that all sites have the correct stock, consumables and that the equipment is in good conditionTo be well informed regarding the agreed SLA of each client and siteOversee and ensure that all sites are clean, productive and operationalTransport:Planning of cage and bin collections to adhere to site requirementsLiaise with the Transport Controller and service providers regarding the collection of recyclablesCollect and deliver service delivery notes to the finance departmentReport any problems to the Operations ManagerClient relations:Liaise with clients to ensure customer satisfactionMaintain effective operations, productivity, and efficiency to ensure profitability on sitesMeet with clients to address previous / new issues, provide feedback on improvements and reporting on aspects of interestProvide written communication / feedback to the Operations Manager regarding client relationshipsInduction and training of all staff as per the company policy and procedureResponsible for the appointment of staff, to adhere to the clients SLAEnsure that staff adhere to the company rules and regulations regarding resignationsEnsure all staff members are working according to the Code of Conduct and as efficiently and productively as possibleSet up meetings with staff and HR when a staff member needs help or performance managementAddress staff grievances as per the grievance policy of the companyDisciplinary action: execute the disciplinary process as per the company disciplinary policy and procedureWeekly update of Secure Office payroll with working hours / days, absenteeism and leave, ensuring that all numbers are accurateAdministration responsibility:Daily reports on:Absenteeism (complete the Secure Office attendance register) / concerns / relieve staff / IOD's / damages / non-collections / complaintsWeekly reports on:site visits / staff leave forms / IOD's / operational feedbackMonthly reports on:Site profitability sheetsSite register capturing / verification of all data as required for the completion of the profit and loss cost reportMonth-end payroll duties:Appointment and resignation reportsEnsure the site data is captured correctly by staff members and deliver the slips to the data departmentSHEQ responsibilities:Ensure that all staff have the correct PPEEnsure that staff are trained on the OHS regulationsEnsure that each site SHEQ files are complete, updated, and on siteEnsure that all staff have been trained on site, where dangerous equipment is usedDesired Experience & QualificationRequirements:Minimum Grade 12 (tertiary qualification is advantageous)5 years' working experienceExperience in the waste management or recycling industryPassion for working with peopleDesire to serve customer needs, do what is best for the team and to treat all employees with respect and dignityStrong communication ability in English; knowledge of additional languages is advantageousAbility to work independently while remaining true to company policies and proceduresSales and negotiation abilityOperational skill: establishing and managing operations at various client sitesA willingness to, at times, work on holidays / weekends / evenings if operations require itCompetencies:Practical experience and knowledge of accounting systems and functions, including debtors and creditorsExcellent communication and interpersonal skillsExcellent time management and organizational skillsAbility to work under pressure, multitask and effectively set prioritiesAttention to detail and a high level of accuracyMaintain a high level of confidentialityAbility to adapt to changing work requirements and situationsProblem-solving skills and the ability to identify opportunities for process, system, and work area improvementPerformance-oriented: possess initiative, enthusiasm, and self-motivation to make things happen and get things doneSelf-starter who works well with limited supervisionDemonstrate proficiency in the use of MS Office, especially Excel
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