You will need to login before you can apply for a job. This role will be responsible for the leadership and management of Continuous Improvement Culture and Lean Six sigma projects within a client business. Incumbent would also lead a team of Lean Practitioners / Green Belts.Job title:Contiuous Improvement - Lead Green BeltJob Description:This role will be responsible for the leadership and management of Continuous Improvement Culture and Lean Six sigma projects within a client business. Incumbent would also lead a team of Lean Practitioners / Green Belts.Improvement culture across the entire organization. Working with colleagues in the Global Delivery across various locations, this role will be key to embedding the Lean Six sigma processes in business operations across various client areas.Professional Know-howAcademic:MatricGreen Belt AccreditationExperience:4 years+ experiencein the Continuous Improvement environment gained within the Services Sector or BPO or Contact CentreAccredited Lean Six Sigma Green Belt with 2 years of successful track record of CI delivery (Attach your accreditation to your application)Experience of successfully guiding & leading teams to deliver on challenging projects.Experience of leading and developing team members.Primary ResponsibilitiesReporting to the Black Belt / Lead Black belt, the post holder will be responsible for successful delivery of all Lean Six Sigma projects that they have been assigned within the allocated budget, resource and time constraints.Identify improvement opportunities in client facing business / support processes through various methods eg. customer demand, gathering Voice of the Customer, developing CTQs, identifying their Moments of Truth, journey mapping and benchmarking.Plan and deliver CI Projects to meet the client objectives / KPIs and efficiency targets as per business / client needsResponsible for the day-to-day management of a Continuous Improvement Team of Lean practitioners.Leading and managing the Continuous Improvement Team including all necessary appraisals, performance reviews, support and coaching.Project management of LSS projects utilising the DMAIC system to ensure effective outcomes and appropriate governance.Team support and facilitation, conflict management, recognition, coaching and mentoring.Gaining appropriate project commitment through Stakeholder analysis, Communications plans, influencing strategy, Visioning, SWOT etc.Project definition through all project charter elements; Business Case, Scope, Problem and Goal Statements from baseline.Idea Generation, sorting and prioritisation to ensure the best use of resources to deliver projects.Ensuring that all projects are correctly recording the current process through appropriate techniques including SIPOC, process mapping, functional deployment / swim lane maps.Developing techniques to assure effective workplace and process management including standard operating procedures or documentation including operational measurements and response plan.Defining and implementing appropriate methods to assure process robustness and success including FMEA and pilot tests.Identifying obstacles to process flow and techniques to improve it such as Value added / Non-VA analysis, 8 wastes, Process measurements including cycle time, touch time and take time.Embedding techniques to assure effective workplace and process management including 5S, visual management, etc.Core CompetenciesSkills and Abilities (what must I be able to do / display):Strong communication skillsAbility to manage different sites simultaneously.Demonstrates passion and commitment for excellence, the customer, and businessPlays a leading role in driving sustainable transformational initiatives at a strategic levelBuilds strong networks and strategic relationships with internal and external stakeholdersAre consistent in their decision making and owns the consequences thereof due to strong business understanding and commercial knowledgeExcellent data analytical and presentation skillsConfidentialityFinancial IntegrityAbout us:Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.We're here to help get you to your future - whether it's to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there's no better place to be.Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.What's in it for you?Competitive Basic salaryMedical AidProvident fund, Group life, funeral and disability benefitAnnual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.International Exposure: We provide opportunities for international exposure, broadening our employees' horizons and experiences.Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.What we hope you'll do nextChoose 'Apply now' to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.What will happen next?Your application will be reviewed.If your application is successful, you will be invited to an interview with a member of the recruitment team.Location:Cape Town,South AfricaTime Type:Full timeContract Type:Permanent CompanyLearn more about this companyVisit this company's hub to learn about their values, culture, and latest jobs.Visit this company's hub to learn about their values, culture, and latest jobs.Create a job alert and receive personalised job recommendations straight to your inbox.
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