Continuous Improvement - Lead Green Belt
Apply remote type: Hybrid
Location: Cape Town
Posted: 3 Days Ago
Job Requisition ID: 10102225
Job Description: This role will be responsible for the leadership and management of Continuous Improvement Culture and Lean Six Sigma projects within a client business. The incumbent will also lead a team of Lean Practitioners / Green Belts.
The role involves embedding the Lean Six Sigma processes in business operations across various client areas while working with colleagues in the Global Delivery across various locations.
Key Responsibilities: Reporting to the Black Belt / Lead Black Belt, the post holder will be responsible for successful delivery of all Lean Six Sigma projects assigned within the allocated budget, resource, and time constraints.Identify improvement opportunities in client-facing business/support processes through various methods such as customer demand, gathering Voice of the Customer, developing CTQs, identifying their Moments of Truth, journey mapping, and benchmarking.Plan and deliver CI Projects to meet client objectives/KPIs and efficiency targets as per business/client needs.Responsible for the day-to-day management of a Continuous Improvement Team of Lean practitioners.Leading and managing the Continuous Improvement Team, including all necessary appraisals, performance reviews, support, and coaching.Project management of LSS projects utilizing the DMAIC system to ensure effective outcomes and appropriate governance.Team support and facilitation, conflict management, recognition, coaching, and mentoring.Gaining appropriate project commitment through Stakeholder analysis, Communications plans, influencing strategy, Visioning, SWOT, etc.Project definition through all project charter elements: Business Case, Scope, Problem and Goal Statements from baseline.Idea Generation, sorting, and prioritization to ensure the best use of resources to deliver projects.Ensuring that all projects are correctly recording the current process through appropriate techniques including SIPOC, process mapping, functional deployment/swim lane maps.Developing techniques to assure effective workplace and process management including standard operating procedures or documentation including operational measurements and response plan.Defining and implementing appropriate methods to assure process robustness and success including FMEA and pilot tests.Identifying obstacles to process flow and techniques to improve it such as Value added/Non-VA analysis, 8 wastes, Process measurements including cycle time, touch time, and take time.Embedding techniques to assure effective workplace and process management including 5S, visual management, etc.CAPITA VALUES Implement and practice the Capita Values through practical application of the behaviors required as a VALUES champion and actively pursue our promise of a great experience and the purpose of helping to enable others.Professional Know-how Academic: MatricBlack Belt AccreditationMinimum Experience: 2+ years experience in the Continuous Improvement environment gained within the Services Sector or BPO or Contact Centre.Accredited Lean Six Sigma Black Belt with 2 years of successful track record of CI delivery (Attach your accreditation to your application).Experience of successfully guiding & leading teams to deliver on challenging projects.Experience of leading and developing team members.Key Competencies Skills and Abilities (what must I be able to do / display): Strong communication skills.Ability to manage different sites simultaneously.Demonstrates passion and commitment for excellence, the customer, and business.Plays a leading role in driving sustainable transformational initiatives at a strategic level.Builds strong networks and strategic relationships with internal and external stakeholders.Consistent in decision-making and owns the consequences thereof due to strong business understanding and commercial knowledge.Excellent data analytical and presentation skills.Confidentiality.Financial Integrity.Management Responsibility: This position has a leadership responsibility.
Location: Cape Town, South Africa
Contract Type: Permanent
Capita is a consulting, transformation, and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
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