Contact Centre Team Leader

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Closing date: 13/06/2024
Number of positions: 1 
Recruiter name: Silindokuhle Bawuti
Reference number: 50810
Workplace Type: On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.
KEY RESPONSIBILITY AREAS Leading and managing a team
Personal Effectiveness
REQUIRED EDUCATION ESSENTIAL EDUCATION:  An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification
DESIRED EDUCATION:  A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.
REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE:  2 years' experience in an omnichannel customer service contact centre environment.
DESIRED EXPERIENCE:  3 years' experience in an omnichannel customer service contact centre environment.
REQUIRED JOB SKILLS AND KNOWLEDGEExcellent verbal and written communication skills;Time ManagementDelivering results and meeting customer and team expectationsAnalysingDeciding and initiating actionPresenting and communicating informationMS Office and PC literateWriting and reportingWorking with peopleAll applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.
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