Contact Centre Supervisor

Details of the offer

We know it takes a special magic to thrive in the high-pressure and customer-focused contact centre environment. Are you the dynamic leader with a passion for driving exceptional customer service and operational excellence were hunting for?Our well-established client requires a Contact Centre Supervisor to oversee and optimize the performance of a high-energy contact centre team. This is an urgent requirement with an immediate start available for the right person!Blend your core strengths of emotional intelligence, systems proficiency and process optimization with a growing global brand. Thrive where youre valued and receive a market-related salary including medical aid.Key Responsibilities:Manage daily operations, ensuring adherence to service standards and a seamless customer experience.Track and report on contact centre productivity, efficiency, and performance metrics.Lead, motivate, and develop a team of 49 agents to exceed sales targets and deliver exceptional customer service.Implement operational strategies, improve processes, and mitigate risks to achieve business objectives.Serve as the primary liaison between the contact centre and senior leadership. Qualifications and Experience:Minimum 1 year in a team leader role within a contact centre environment.Proven expertise in team management, conflict resolution, and quality assurance.Strong problem-solving, decision-making, and interpersonal skills.Fluency in English; additional local languages are an advantage.Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook). What You Bring:A detail-oriented mindset with the ability to work under pressure.Exceptional communication skills and the ability to engage with internal and external stakeholders.A customer-focused approach with a drive to improve team performance. If youre ready to lead, inspire, and drive success in a fast-paced environment, we want to hear from you!


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Service Advisor – Pretoria

Our well known automotive vehicle dealer client based in Pretoria is looking to employ an experienced customer service driven Service Advisor. The purpose of...


Bonafide Human Capital - Gauteng

Published a month ago

It Customer Service Co-Ordinator

Role Overview: We are looking for a highly organized and proactive IT Customer Service Co-Ordinator and Admin to join our team. In this role, you will ensur...


We Buy Cars: The Car Supermarket - Gauteng

Published 12 days ago

Senior Customer Success Marketer

We are looking for a self starter Marketer that will be responsible for marketing campaigns and strategies that will increase customer satisfaction and reten...


Docfox, Inc. - Gauteng

Published 11 days ago

Call Centre Team Leader Tooth Club

Full job descriptionWe are looking for an experienced and motivated Call Centre Team Leader to oversee, support, and lead our customer service team. In this ...


Prestigetutelage - Gauteng

Published 11 days ago

Built at: 2024-12-23T09:32:18.102Z