Contact Centre Line 1 Agent - Cape Town

Job title : Contact Centre Line 1 Agent - Cape TownJob Location : Western Cape, Cape TownDeadline : February 08, 2025Quick Recommended Links Jobs by Location Job by industries MAIN PURPOSE OF JOB: To provide superior service to internal and external customers via all contact channels and all media. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment would be advantageous Computer literacy essential (MS Word, Excel, Outlook, Listener) Responsibilities and Duties:  Quality of Service Offer solutions to client issues and concerns via all contact channels and all media e.gtrouble shooting with technical queries Productivity of Service Log in to FADT systems on time and for full shift duration Maintain schedule adherence Aim for first time contact resolution Business Intelligence Management  Note details of all customer interactions on applicable systems Customer Database management Action and update all customer requests on Listener Proactively maintain customer data Escalation of client issues and concerns  Escalate Issues and Concerns appropriately, utilising correct business processes and systems Take ownership of escalated queries, ensuring resolution and follow up with customers Knowledge Management Stay abreast of all changes and additions to knowledge base Customer Service  jobs