Contact Centre Consultant (Talent Pool)

Discovery Health
CONTACT CENTRE CONSULTANT
About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.
Key outputs
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesKeeping up to date with product changes to ensure that all key stakeholders are accurately servicedContinuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understoodAchieving and exceeding key performance metrics relating to service deliveryCompetencies and Skills
Delivering results and meeting customer expectationsPresenting and communicating informationWriting and reportingAnalysingDeciding and initiating actionWorking with peopleAchieving personal work goals and setbacksFollowing instructions and proceduresSkills Excellent verbal and written communication skills;MS Office and PC literateTime ManagementPersonal Attribute and Skills:
Customer CentricEducation and Experience
Education: Matric with Mathematics or AccountingHaving achieved a minimum of 50% in English in MatricBasic MS Office SkillsExperience At least 12 months working experience in a customer services environmentAdvantageousThe Business Writing Skill

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