Consultant, Query Management

To investigate and resolve queries received nationally/regionally from corporate, private, and priority clients and stakeholders within specified query management processes and service level agreements to ensure excellent and consistent customer experience.QualificationsMinimum QualificationsType of Qualification: Secondary/High school/A levels/MatricField of Study: Not applicableExperience RequiredDelivery EnablementTechnology3-4 years in Banking, Operations, and Channel, including Call Centre, Helpdesk - Service, Support, Project Implementation, and Management.Additional InformationAdopting Practical ApproachesExploring PossibilitiesFollowing ProceduresGenerating IdeasMaking DecisionsManaging TasksProducing OutputResolving ConflictTeam WorkingThinking PositivelyBanking Process & ProceduresCoaching and MentoringMind of Customer ExperienceProduct Related Systems (Business Banking)
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