Consultant, Funeral Claims

Business Segment: Insurance & Asset ManagementJob Responsibilities:Analyse, assess, and pay valid funeral claims within 48 hours from the time the last document is received.Detect fraudulent activities on funeral claims.Understand SBIS's goals and objectives and strive to achieve them.Maintain an effective diary to ensure that overdue claims are given priority within stipulated timeframes, thus enabling effective customer service delivery.Ensure a favourable NPS score of >80% by consistently promoting quality interactions with customers.QualificationsMinimum Qualifications:Grade 12Must be FAIS compliant.Must have RE5.Must be computer literate.Experience Required:Claims processing experience preferably in the Long-Term Insurance Category.Must have a minimum of 2 years' experience in a claims environment.
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