Consultant, Funeral Claims

Business Segment: Insurance & Asset ManagementLocation: ZA, GP, Roodepoort, Ellis Street 4Job ResponsibilitiesTo analyse, assess and pay valid funeral claims within 48 hours from the time the last document is received.To detect fraudulent activities on funeral claims.Understand SBIS's goals and objectives and strive to achieve them.Maintain an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery.Ensure a favourable NPS score of >80% by consistently promoting quality interactions with customers.QualificationsMinimum Qualifications:Grade 12Must be FAIS compliant.Must have RE5.Must be computer literate.Insurance Institute or insurance qualification.Experience RequiredClaims processing experience preferably in the Long-Term Insurance Category. Must have a minimum of 2 years' experience in a claims environment.Additional InformationAble to work under pressure and willing to commit to working overtime if deemed necessary.Must have a consistent customer-centric ethic and be highly persuasive.Must be accurate and analytical.Must be decisive, assertive, and confident.Must be fair and ethical.High integrity level, reliable, and responsible.Must be proactive and use initiative.Must be a team player and have respect for others.Must have excellent verbal and written communication skills.Excellent problem-solving skills, ability to influence at all levels both internally and externally.
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