Consultant: Fraud Operations

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all about and complete a short assessment, please click here! 2. Once you have completed the above finalize your application by clicking apply below
To contribute towards the effective execution of the financial crime strategy and towards establishing an optimal client experience by performing operational processes relating to fraud reaction, recovery and reporting.Conducting investigations into allegations of all types of fraud that Capitec clients fall victim to.Reviewing, researching, and dissecting evidence/investigation documents to analyse the overall fact pattern of liability, fraud typologies. Synthesize data into professional reporting with outcome and recommendations. Provide consultation to internal stakeholders as well as the client in terms of next steps.
 ExperienceMinimum: Minimum of 3 years client service experience, of which 2 years should be in a fraud related field.Experience in investigating financial crimes in a complex environment, including fraud, account takeovers, vishing, phishing attacks, deposit scams, card fraud and other financial crimes.Experience in investigative interviewing to determine the facts around a fraud incident.
 Ideal: 2 Years' experience in a Contact Centre environmentQualifications (Minimum)A relevant tertiary qualification in Finance or ForensicsQualifications (Ideal or Preferred)A relevant tertiary qualification in Finance or ForensicsKnowledgeMinimum: Knowledge and understanding of:Investigation techniques and methodologiesStrong knowledge of common fraud typologies, along with the emerging trends affecting fraud and financial crime in a financial services environment.
 Ideal: South African banking environment with focus on fraudExtensive understanding of fraud within financial institutions. SkillsAttention to DetailCommunications SkillsInterpersonal & Relationship management SkillsPlanning, organising and coordination skillsConditions of EmploymentClear criminal and credit record Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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