Press Tab to Move to Skip to Content Link Division: Telkom Business & Home Solutions Span of control: 0 Reports to: Management REM Functional Area: Sales Core DescriptionAccountable for achieving broadband/ mobile sales revenue and connection by actively hunting for new business targets within an allocated sales segments in small business and consumer. Proactive calling of customers to build loyalty and improve affinity towards Telkom. Ensure effective management of portfolio of allocated customers and ensure planned regular contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers. Meet and exceed set revenue targets by cross selling and upselling of products and services in focus to the portfolio of customers. Ensure improvement of customers' experience, CLM and Net Promoter Score in line with agreed business plans. Maximize relationship building opportunities with customers and improve the image of the segment and that of Telkom.Job ResponsibilitiesOUTPUT 1Sales ObjectivesSUB-OUTPUTSAchieve gross connections targetAchieve sales revenue targetsAchieve lead generation targetsAchieve customer meetings per weekAchieve customer cold calls per weekRANGENew small business and consumer customersExisting small business and consumer customersOUTPUT 2Sales OutputsSUB-OUTPUTSMaintain and grow allocated customer database.Generate sales leadsEnsure customers understand the escalation paths to manage queriesUp-sell/ Cross-sell to customers as part of revenue upliftmentMeet and exceed revenue targets in line with business planEffective selling of productsImplementation of campaignsAttend training and to develop relevant knowledge and skillsUpdate job knowledge by studying new products and understanding competitor productsRANGELead ManagementARPUCampaign managementOUTPUT 3Sales Operations/ ExecutionSUB-OUTPUTSMaintain and develop existing customer base through direct sellingActively targeting new and existing customers to achieve acquisition targets for mobileSearching for new business opportunities for Mobile/ BroadbandContacting an existing base of customers and arranging appointments to meet with themIdentify customer needs and provide planning on how best to sell to customersPresent the products and services to new and existing customersDraw up customer proposals and quotesTask orientated, issuing contact reports/ minutes after meetings and following up on outstanding mattersCompile and deliver monthly channel sales pipelines and reportsRANGEProduct knowledgeCompetitor knowledgeBusiness AcumenOUTPUT 4Build Relationship with StakeholdersSUB-OUTPUTSBuild and manage relationships within internal stakeholdersBuild and manage relationships with external stakeholdersBuild relationships with customersEnsure you meet and exceed customers' expectations with regards to customer first programAccurate and timeous feedback to customers on open issues and ordersRANGEInternal stakeholdersExternal stakeholdersCore CompetenciesFUNCTIONAL KNOWLEDGEBroadband/ Mobile Industry; SMBS & Consumer Connectivity; Business Sales; Business Acumen; Consumer and Small Business Buyer Behaviour; Solution selling; Technical Sales Methodology & Best Practices; Telkom Products and Services; Planning, organising and directing customer behaviour; Customer relationship management; Customer service managementFUNCTIONAL SKILLSAchievement and success orientation; Entrepreneurial; Communication; Listening; Administration and Planning; Negotiation; Networking; Influencing; Direct Sales; Channel management; Conceptual AbilityEducationNQF 6: 3 year Diploma/ National Diploma in Sales/MarketingOR NQF 4: Grade 12ExperienceOR 5 years relevant experienceCertificationsSpecial RequirementsPhysical RequirementsKey StakeholdersAdditional InformationExperience:Experience in Sales & Marketing/ support environment.
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