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Division: Telkom Business & Home Solutions
Span of control: 0
Reports to: Management
REM Functional Area: Sales
Core DescriptionAccountable for achieving broadband/ mobile sales revenue and connection by actively hunting for new business targets within an allocated sales segments in small business and consumer. Proactive calling of customers to build loyalty and improve affinity towards Telkom. Ensure effective management of portfolio of allocated customers and ensure planned regular contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers. Meet and exceed set revenue targets by cross selling and upselling of products and services in focus to the portfolio of customers. Ensure improvement of customers' experience, CLM and Net Promoter Score in line with agreed business plans. Maximize relationship building opportunities with customers and improve the image of the segment and that of Telkom.
Job ResponsibilitiesOUTPUT 1
Sales Objectives
SUB-OUTPUTS
Achieve gross connections target
Achieve sales revenue targets
Achieve lead generation targets
Achieve customer meetings per week
Achieve customer cold calls per week
RANGE
New small business and consumer customers
Existing small business and consumer customers
OUTPUT 2
Sales Outputs
SUB-OUTPUTS
Maintain and grow allocated customer database.
Generate sales leads
Ensure customers understand the escalation paths to manage queries
Up-sell/ Cross-sell to customers as part of revenue upliftment
Meet and exceed revenue targets in line with business plan
Effective selling of products
Implementation of campaigns
Attend training and to develop relevant knowledge and skills
Update job knowledge by studying new products and understanding competitor products
RANGE
Lead Management
ARPU
Campaign management
OUTPUT 3
Sales Operations/ Execution
SUB-OUTPUTS
Maintain and develop existing customer base through direct selling
Actively targeting new and existing customers to achieve acquisition targets for mobile
Searching for new business opportunities for Mobile/ Broadband
Contacting an existing base of customers and arranging appointments to meet with them
Identify customer needs and provide planning on how best to sell to customers
Present the products and services to new and existing customers
Draw up customer proposals and quotes
Task orientated, issuing contact reports/ minutes after meetings and following up on outstanding matters
Compile and deliver monthly channel sales pipelines and reports
RANGE
Product knowledge
Competitor knowledge
Business Acumen
OUTPUT 4
Build Relationship with Stakeholders
SUB-OUTPUTS
Build and manage relationships within internal stakeholders
Build and manage relationships with external stakeholders
Build relationships with customers
Ensure you meet and exceed customers' expectations with regards to customer first program
Accurate and timeous feedback to customers on open issues and orders
RANGE
Internal stakeholders
External stakeholders
Core CompetenciesFUNCTIONAL KNOWLEDGE
Broadband/ Mobile Industry; SMBS & Consumer Connectivity; Business Sales; Business Acumen; Consumer and Small Business Buyer Behaviour; Solution selling; Technical Sales Methodology & Best Practices; Telkom Products and Services; Planning, organising and directing customer behaviour; Customer relationship management; Customer service management
FUNCTIONAL SKILLS
Achievement and success orientation; Entrepreneurial; Communication; Listening; Administration and Planning; Negotiation; Networking; Influencing; Direct Sales; Channel management; Conceptual Ability
EducationNQF 6: 3 year Diploma/ National Diploma in Sales/MarketingOR NQF 4: Grade 12ExperienceOR 5 years relevant experienceCertificationsSpecial RequirementsPhysical RequirementsKey StakeholdersAdditional InformationExperience: Experience in Sales & Marketing/ support environment.
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