Consultant Contact Management And Resource Planner

Consultant Contact Management and Resource Planner
Job Overview
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Baker Street 30
The resource planner is responsible for productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per consultation with business partners. The role encompasses the associated systems administration required to ensure that the resources have access to the relevant telephony systems.
Qualifications
Qualifications
Tertiary qualificationExperience
1 to 3 years minimum experience in a dialler environment where focus was placed on all aspects of Campaign Management (Calling, SMS and Idialler, ISMS, Blaster)AnalyticsStakeholder ManagementExperience of Quality Assurance and Service Monitoring Additional Information Leadership and relationship management skillsMust be able to demonstrate resilience and perseverance in dealing with business unitsAble to handle pressure and conflictPersuasive and assertiveForward thinking, action orientated (results driven)Advance Excel Skills and VisioAspect (UIP and WFM) technology understanding
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