Consultant: Complaints Management

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above finalize your application by clicking apply below.To effectively resolve insurance escalated and regulatory complaints within agreed timeframes, ensuring fair and consistent outcomes for policyholders while upholding regulatory compliance and company standards. With a high focus placed on client retention and influencing continuous business improvement.What you will bring2-3 years in a long-term insurance complaint management environmentIn-depth knowledge of policy administration and claims processesRoot cause and trend analysis methods and processesTertiary qualification in Commerce / LawRE5 (ideal)Knowledge of Capitec Bank systems (Ideal)Knowledge of long-term insurance regulatory environment (FAIS, PPR, FSCA, LTI Act, etc.)What you will be doingComplaint Resolution and Root Cause AnalysisStakeholder Engagement and DevelopmentContribute to Continues Systems and Process ImprovementRecord-Keeping and reporting.Conditions of EmploymentClear criminal and credit recordCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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