Consultant, Claims Hoc

Business Segment: Insurance & Asset Management
To manage the end-to-end value propositioning of the HOC claims by adhering to the standing procedures and audit requirements. To provide exceptional customer service while maintaining an acceptable loss ratio and achieving budgeted average cost of claims. To effectively and timeously deal with all building claims, ensure that all received correspondence is actioned, estimates are revised accordingly, payments are effected, recoveries are effected, and the customers are proactively and consistently kept informed. Maintaining an effective diary system to ensure that matters are attended to within agreed or stipulated timeframes, thus enabling effective customer service delivery. With little direct supervision, liaise and interact with customers and other stakeholders.
QualificationsMinimum Qualifications MatricExperience Required 3-5 years Home-Owners Content (HOC) claims experienceShould have broad, solid technical understanding of Home-Owners Content policy wordings and claims.Technical background on HOC claims3-4 years - Computer literacy in MS Office SuiteAdditional InformationProviding InsightsCompleting TasksMaking DecisionsInterpreting DataExamining InformationResolving ConflictAdopting Practical ApproachesTeam WorkingInsurance PrinciplesInsurance Products and ServicesProfessional and effective verbal and written communication
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