Consultant, Cash (Level 2)

Job Description To take demand from walk-in customers for any cash related matters (e.g., teller, forex, ATM, etc.)
whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.
Qualifications Minimum Qualifications National Certificate in Banking (NQF5 FAIS recognised qualification) Experience 3-4 years branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs.
Familiar with the legal aspects regarding cheques and cash handling.
Knowledge of the functions of other departments within the branch.
Additional Information Behavioral Competencies: Adopting Practical Approaches Articulating Information Examining Information Following Procedures Managing Tasks Producing Output & Providing Insights Understanding People Upholding Standards Technical Competencies: Application & Submission Verification (Business Banking) Banking Process & Procedures Customer Acceptance & Review (Consumer Banking) Customer Understanding ( Consumer Banking) Processing Product Knowledge (Consumer Banking)