Consultant, Cash (Level 2)

Business Segment: Personal & Private Banking
To take demand from walk-in customers for any cash related matters (e.g., teller, forex, ATM, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.
QualificationsMinimum Qualification National Certificate in Banking (NQF5 FAIS recognised qualification)Experience Required3-4 years branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs.Familiar with the legal aspects regarding cheques and cash handling. Knowledge of the functions of other departments within the branch.Additional InformationArticulating InformationExamining InformationFollowing ProceduresMaking DecisionsManaging TasksProducing OutputUpholding StandardsApplication & Submission Verification (Business Banking)Banking Process & ProceduresCustomer Acceptance & Review (Consumer Banking)
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