Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We're passionate about creating growth in Africa, bringing true, meaningful value to our clients and the communities we serve, and creating a real sense of purpose for you.
Job Description
We are seeking a detail-oriented and customer-focused Consultant, Cash (Level 1) to join our team in George, Western Cape. As a Cash Consultant, you will be responsible for efficiently handling various cash and card-related transactions while providing exceptional customer service to our walk-in clients.
Process a wide range of cash and card transactions accurately and efficiently
Assist customers with teller services, ATM inquiries, and Moneygram transactions
Assess and understand customer needs to provide appropriate financial solutions
Ensure compliance with bank policies, procedures, and legal requirements related to cash handling
Collaborate with other branch departments to resolve customer inquiries and issues
Maintain accurate records of all transactions and customer interactions
Identify potential cross-selling opportunities and refer customers to appropriate bank services
Contribute to maintaining a secure and organized work environment
Stay updated on bank products, services, and industry trends
Qualifications
Matric required
National Certificate in Banking (NQF5 FAIS recognized qualification)
Professional Experience Requirements
1-2 years of previous branch banking experience
Strong understanding of bank policies and procedures related to telling and frontline support
Proficiency in handling bulk cash and ATM operations
Familiarity with legal aspects of cash handling
Knowledge of various branch department functions
Excellent customer service skills with a focus on building relationships
Strong attention to detail and analytical abilities
Proficient math skills for accurate cash handling and reconciliation
Ability to work efficiently in a fast-paced environment
Excellent communication skills, both verbal and written
Basic computer skills and ability to learn banking software quickly
Demonstrated ability to maintain confidentiality and handle sensitive information
Flexibility to adapt to changing priorities and customer needs
Additional Information
Behavioral Competencies:
Articulating Information
Examining Information
Following Procedures
Managing Tasks
Producing Output
Providing Insights
Understanding People
Upholding Standards
Technical Competencies:
Application & Submission Verification (Business Banking)
Banking Process & Procedures
Customer Acceptance & Review (Consumer Banking)
Customer Understanding (Consumer Banking)
Processing
Product Knowledge (Consumer Banking)
#J-18808-Ljbffr