Job OverviewBusiness Segment: Personal & Private BankingLocation: ZA, WC, George, Hibernia Street 99Job Type: Full-timeJob Ref ID: 80252458A-0001Date Posted: 11/2/2024Job DescriptionWe are seeking a detail-oriented and customer-focused Consultant, Cash (Level 1) to join our team in George, Western Cape. As a Cash Consultant, you will be responsible for efficiently handling various cash and card-related transactions while providing exceptional customer service to our walk-in clients.Process a wide range of cash and card transactions accurately and efficiently.Assist customers with teller services, ATM inquiries, and Moneygram transactions.Assess and understand customer needs to provide appropriate financial solutions.Ensure compliance with bank policies, procedures, and legal requirements related to cash handling.Collaborate with other branch departments to resolve customer inquiries and issues.Maintain accurate records of all transactions and customer interactions.Identify potential cross-selling opportunities and refer customers to appropriate bank services.Contribute to maintaining a secure and organized work environment.Stay updated on bank products, services, and industry trends.QualificationsMatric required.National Certificate in Banking (NQF5 FAIS recognized qualification).Professional Experience Requirements1-2 years of previous branch banking experience.Strong understanding of bank policies and procedures related to telling and frontline support.Proficiency in handling bulk cash and ATM operations.Familiarity with legal aspects of cash handling.Knowledge of various branch department functions.Excellent customer service skills with a focus on building relationships.Strong attention to detail and analytical abilities.Proficient math skills for accurate cash handling and reconciliation.Ability to work efficiently in a fast-paced environment.Excellent communication skills, both verbal and written.Basic computer skills and ability to learn banking software quickly.Demonstrated ability to maintain confidentiality and handle sensitive information.Flexibility to adapt to changing priorities and customer needs.Behavioral Competencies:Articulating InformationExamining InformationFollowing ProceduresManaging TasksProducing OutputProviding InsightsUnderstanding PeopleUpholding StandardsTechnical Competencies:Application & Submission Verification (Business Banking)Banking Process & ProceduresCustomer Acceptance & Review (Consumer Banking)Customer Understanding (Consumer Banking)ProcessingProduct Knowledge (Consumer Banking)Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or ******
#J-18808-Ljbffr