Consultant, Account Management, Card

Job Overview Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, Simmonds Street 3 Job Type: Full-time Job Ref ID: 80255602A-0001 Date Posted: 11/1/2024 Job Description: To function as point of contact for customer first-call resolutions, in the Commercial Card product, later on across all Business Lending products, and to negotiate suitable repayment arrangements in such a manner as to retain, educate and rehabilitate the customer. Qualifications: Minimum Qualifications: Type of Qualification: Matric Field of Study: Not applicable Experience Required: Credit Risk – PPB Risk & Corporate Affairs 3-4 years Inbound and Outbound Collections contact centre experience – early, late, and legal collections in the card environment. Additional Information: Behavioral Competencies: Adopting Practical Approaches Articulating Information Checking Details Conveying Self-Confidence Establishing Rapport Exploring Possibilities Technical Competencies: Active Listening Contact Centre Customer Relationship Management Electronic Communications & Devices Query Resolution Telephone Caller Handling Verbal Communication Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or ******
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