Lion Roars Hotels and Lodges is seeking a dynamic and outgoing Conference and Events Co-Ordinator to join our team in Kloof Street, Cape Town.
This role involves working closely with clients to organise and execute successful events at our venues inside Kloof Street Hotel.
The ideal candidate will be organised and detail-oriented, positive, professional and proactive, while always possessing excellent communication and interpersonal skills.
Due to the nature of the role, this position is in office and does not offer hybrid or remote work. The successful candidate would need to be able to commute to the hotel on Kloof Street.
Key Responsibilities:
Prepare quotes, follow-up calls, and conduct meetings with prospective clients interested in hosting events at our venue.
Identify, solicit, and develop existing and new accounts to drive business growth.
Serve as the primary point of contact between the company and clients, acting as a liaison and spokesperson on behalf of the hotel as well as the Lion Roars brand.
Plan and conduct site inspections to showcase our venue's offerings to potential clients.
Identify and profile new market opportunities to expand our client base.
Set high performance standards and pursue aggressive goals and targets to drive success.
Meet with clients to discuss all aspects of their event or group booking, ensuring operational teams are fully briefed on requirements and expectations.
Draft comprehensive function sheets outlining every aspect of the booking and distribute them to the operational department in a timely manner.
Conduct pre-con meetings with department heads before group arrivals to ensure all responsibilities are understood and agreed upon.
Meet and greet clients for groups and events, providing exceptional customer service throughout their experience.
Communicate any client concerns or feedback to relevant department heads to ensure prompt resolution.
Ensure all accounts related to groups and events are finalised with no outstanding payments before departure.
Be flexible and willing to work overtime when necessary to ensure the success of events.
To apply, please send your CV and salary expectations to ******. Remember to include the position you're applying for in the subject line.
Job Type: Full-time
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