Position: CONCIERGEJob TitleTo ensure the smooth and efficient operation of the Concierge department and co-ordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests.
The position will also act as a 'One Point Contact' for all in-house guests, in case of guest requests, complaints or any other feedbackMain Duties/ResponsibilitiesThe ability to supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requestThe ability to provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needsThe ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow upThe ability to properly handle incoming and outgoing mail packages and faxesTo stay self-informed on what activities are available in the city; i.e.
theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc.
and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc.
for guestsThe ability to recite all hotel services, hours of operation, key personnel, hotel policies, etcThe ability to keep the Head Concierge and Senior Management well informed of any guest's concerns or complaints, and action takenThe ability to maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front desk and lobbyThe ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours)The ability to work closely with the Valet Parking associates to ensure the smooth handling of guests and customer vehiclesThe ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and / or special requestsThe ability to always display a high level of integrity and professionalism in dealing with guests, employees and outside contactsEnsure that assistance is being always provided to all customers and guests and their stay (making reservations, booking tours, checking guests in online for their flights)The concierge must make an effort to develop relationships with restaurants and tour operators in order to facilitate the fulfilment of guests' requestsEnsures that you work in a safe manner that does not harm or injure self or othersTo be involved with Health & Safety within the department.
Ensuring compliance within the department and that Health & Safety directives are carried outAnticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happeningEnsure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintainedContinuously endeavour to improve the department's efficient operation, and knowledge of own job functionAlways Ensures effective implementation of the Tata Code of ConductEfficient implementation of all work-related instructions given by the superiors / managementKnowledge & SkillsProficiency in Front Office tasksGood networking skillsGood organizing skillsAbility to operate computer systems with ease (knowledge of Microsoft Office & Amadeus)Ability to remain calm and composed in difficult situationsAbility to remember guests and their preferencesUnderstanding of travel and the tourism industryRequired excellent time management and problem-solving skillsExperience & Qualifications2-3 years in a similar position in comparable hotelsGraduates from reputed hotel management schoolsValid PDP drivers License