General DescriptionThe Information Technology Services department is seeking to fill (2) positions. The Computer Support Technician must think critically, recognize trends, and communicate effectively with students, faculty, staff, and senior administrators. The Computer Support Technician should possess excellent organizational skills and must be able to prioritize and manage multiple short and long-term projects to meet deadlines. While this position is stationed at the Beebe Campus, the employee will be expected to float between the ASUB campuses (Beebe, Heber Springs, Little Rock Air Force Base, and Searcy) as needs and projects demand.
Essential Duties and ResponsibilitiesThe Computer Support Technician position is primarily responsible for Smart Classroom Support and Video Conference Technology support on ASUB Campuses/locations.Resolve campus hardware/software issues.Monitor the ITS Helpdesk phone line by answering calls, creating tickets, and completing tickets.Manage Incident, Request, Problem, Change and Project tasks using the ServiceDesk ITSM platform. Fulfill standard service requests within specified SLA targets.Provide excellent customer service skills including building and maintaining internal/external customer satisfaction.Perform related duties as assigned.Required QualificationsAn Associate's degree is preferred in Computer Science or closely related field. Relevant education and experience may substitute for the degree requirement; plus a minimum of one year related experience is required or equivalent combination of education and experience.
A valid driver's license in good standing is required due to this position regularly driving university vehicles.
Knowledge of the limitations and use of hardware and software at all ASU - Beebe campuses. Ability to analyze computer system problems or errors efficiently. Ability to read and interpret technical literature and evaluate product acceptability and/or quality as needed for all ASU - Beebe Campuses. Ability to code and test computer programs and write program documentation and integrate updates. Applies principles of logical thinking to a wide range of intellectual and practical problems.
Preferred QualificationsMinimum Salary or Salary Range: $28,172.
Physical ActivitiesStand regularlyWalk regularlySit regularlyUse hand to finger, handle, or feel regularlyReach with hands and arms occasionallyClimb or balance occasionallyStoop, kneel, crouch or crawl occasionallyTalk or Hear regularlyPhysical ExertionUp to 10 pounds regularlyUp to 25 pounds frequentlyUp to 50 pounds occasionallyUp to 100 pounds occasionallyVision RequirementsDoes this position have any special vision requirements? Check all that apply: Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Ability to adjust focus.
Background Check RequirementsThis position will be subject to a pre-employment criminal, sex-offender registry background check. In cases where pre-determined, an additional financial/credit history/ background check may be required as well. Convictions that have been sealed or legally eradicated and misdemeanor convictions for which probation was completed and the case was dismissed, will be excluded. Disclosure does not constitute an automatic bar to employment. Factors such as dates of the offense, seriousness and nature of the violation, rehabilitation and position applied for will be taken into account.
Equal Opportunity StatementArkansas State University-Beebe shall provide equal opportunity for employment to all persons regardless of race, color, religion, sex, national origin, disability, age, or veteran status, and shall strive to achieve full and equal employment opportunity throughout our campuses for faculty and staff. Our goal is to foster a workplace community where individuals are valued for their diverse backgrounds and differences.
Documents Needed To ApplyRequired Documents: ResumeCover LetterUnofficial TranscriptsOptional Documents: OtherProof of Veteran's PreferenceRelated Licenses and Certifications
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