Compliance Monitoring and Assurance Officer
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who we are
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.
At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we're looking for
We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.
Why we need you
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
As a Compliance Monitoring and Assurance Officer you'll be supporting and assisting with the creation of internal operational procedures and policies, as well as providing incident management to internal departments by assisting 3rd party service providers with the investigation and resolution of software technical covering. This will help us excel at identifying project requirements and assisting with key compliance deliverables to stay ahead of the game.
What you'll be doing
As part of your role, your responsibilities will include:
Reviewing and analysing information received from various stakeholders and make appropriate recommendations.
In-depth analysis of data to assist with technical resolution.
Developing strong relationships across stakeholder groups, manage requests and ensure key deliverables are executed effectively and efficiently.
Assisting with the internal audit of the business to ensure that the KYC, AML processes and procedures are being followed.
Assisting with successful implementation of new and revised processes and/or regulatory requirements Compliance procedures.
Assist with review and compilation of training material, such as AML, Data Protection and ERM.
Review compliance of policies and procedures with regulatory requirement.
Ensure adequate training is available to cover all procedures required for compliance. Act as Compliance consultant for training department and sign off on training material.
Review training attendance registers for service providers to ensure SLA's are followed.
Where necessary, conduct training.
Assist with drafting of procedure documentation.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you'll bring to the table
The necessary skills that we require for this role include:
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
Exceptional attention to detail, ensuring high standards of quality in all outputs.
Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
Experience in effectively managing multiple projects and deliver to deadline.
Experience in data analysis and efficiently identify & mitigate risk to business.
Proven ability to prioritize workload and identify business critical projects.
Ability to quickly process information in order to appropriately determine whether regulatory or business objectives have been met.
Ability to manage key stakeholders at all levels, both internally and externally.
Basic MS Word and Excel skills.
Excellent verbal and written communication skills.
Ability to operate and thrive in a fast paced and ever-changing environment.
Desirable skills you've got up your sleeve
It would be great if you also have some of the following skills:
In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends.
Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
Experience in developing and executing customer retention strategies.
Degree educated in a related discipline.
Experience of working in Legal, Compliance, research.
Experience or knowledge of the online gambling industry.
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
Adaptability
Ownership and accountability
Initiating action
Resilience
Team orientation
Integrity
Innovation
What you'll get back
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Competitive remuneration.
Subsidised Medical Aid or GAP Cover.
Insurance Benefits (including Group Life and Income Continuation Benefit).
Funeral Fund & Funeral Fund Top Up.
Subsidised Retirement Annuities.
Employee Incentive Plans.
Be part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.
Game on!
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty; it has access to customers' financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
About Us
We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity.
Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is by allowing for mistakes, but also making sure we learn from them. And with a multi-cultural workforce that's unparalleled in its diversity and dynamism, we also offer plenty of scope to grow on a personal level too.
Best of all, we do this while enjoying ourselves as much as possible!
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