Job Description - Compliance Lead (03UEK)
Compliance Lead - 03UEK
Compliance Lead
Job Profile Summary
The Compliance Lead ensures the business remains in compliance with governmental requirements. Is responsible for overseeing compliance procedures, policies, and metrics to ensure all requirements are met. Performs detailed research of issues in order to assure the business remains in compliance with contractual obligations. The lead is responsible for providing education, implementation, and evaluation of procedures as well as communicating and documenting all client compliance escalations issues to ensure resolutions are time.
Job Description
Maintains a high Level of understanding of relevant laws and regulations as well as contact center policies and procedures. Responsible for tracking performance and reporting trends in order to influence positive results. Creates reports on performance measurement and Key Performance Indicators (KPIs) to assist with the facilitation of the business outcomes. Collaborates with the operations teams to ensure all compliance metrics are met. Attends compliance meetings and provide insights that impact compliance errors. Assists in resolving any compliance errors or trends. Inspects audits and oversees internal functional teams on a client/company specific compliance. Communicates efficiently and effectively with leadership on all compliance impacts. Ideal Qualifications
Project leadership experience. Technical expertise, reporting, company/industry knowledge and the ability to provide compliance reports. Experience with building, collecting and validating data. Excellent knowledge with Microsoft Office products to include MS Word, Excel and PowerPoint. High degree of organizational skills and Time Management. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.#J-18808-Ljbffr
