Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.Requisition Number and DetailsReq No:27637Closing Date: 31 October 2024Commercial Underwriter (JG9)Santam's Intermediated Business' division currently has an exciting opportunity available for a Commercial Online Underwriter (COE), who will be based within the Online Broker department. (Johannesburg)What will you do?Work in this job family stream is concerned with managing commercial risk by providing specialist technical underwriting advice. COE is a highly technical role with strong client focus. The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process.COE's are responsible for taking sound underwriting decisions through mandates and taking initiative. The COE is a key source of knowledge and leverage to the business at large. COE is the gate keeper of the health of the risk.What will make you successful in this role?Effective underwriting of complex risks (new business, renewals, ad-hoc)Identifying re-insurance and appropriate actionEffective screening actionsProviding quality and correct feedback on high level technical queriesWorking within higher level mandatesOwnership of non-standard commercial productsNegotiating with internal and external clientsBuilding and maintaining relationships at various levels within the organisation including CCC, Distribution and HO underwritingStrong retention (profitability and growth) focusQUALIFICATIONS AND EXPERIENCEA minimum of 6 years underwriting experience within a short-term Commercial insurance industry required.Grade 12IISA professional membership (licentiate / associate)FAIS compliant: 120 credits on NQF level 5 (Commercial Lines)Proficiency in MS Word and ExcelSantam Commercial product training (SMK's)Regulatory Examination (RE)Extensive commercial short-term insurance knowledgeRisk Identification and Assessment programme (RIA)A good understanding of contact centre processes, SLA's and commercial quoting tools.SKILLSGood communication and negotiation skillsProficient in Afrikaans and EnglishStrong client service orientationStrong analytical skillsAbility to work under pressureStrong sense of self-managementStrong relationship building and network skills (internal and external parties)COMPETENCIESDelivering results and meeting client expectationsAbility to cope with conflicting demands and to prioritise tasksAbility to influenceEnterprising and commercial thinkingDeciding and initiating actionRelating and networkingAnalysingApplying expertise and technologyAchieving personal work goals and objectivesContinuous professional developmentResearchingPlanning and organisingWriting and reportingFollowing instructions and proceduresBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Our commitment to transformationSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and while based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.
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