Who are we?MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.We are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world.Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!Job DescriptionOur Business Insurance department is looking for a Quality Assurance Manager to take ownership of the Quality Assurance team. This role focuses on ensuring consistency across the different departments and processes, specifically liaising between Quality Assurance, Compliance, and Training.Minimum Qualifications RequiredStandard10/Matric/NQF 4RE 5Full FAIS qualificationBusiness Management qualification (advantageous)Minimum Experience RequiredMinimum of 5 years' experience in a Quality Assurance roleMinimum of 3 years' Team Leader/Management experience in a Quality Assurance role or related roleMinimum 3 years short-term Insurance experienceDeliverables Include, But Will Not Be Limited ToEnsure that monthly QA targets are met for Tied agents, call center sales, and corporate auditsEnsure that monthly calibration targets are metConduct monthly calibration coaching sessions with QA teamEnsure that corrections are carried out on policies where errors have been identifiedEssential RequirementsExcellent verbal and written communication skillsAbility to work independentlyExcellent people skillsStrong analytical abilityAttention to detail and able to work under pressureMust be highly proficient in dealing with clients at all levelsCommitment to personal and team goalsProfessionalismPresentableAbility to apply business rules and processesGood negotiating skillsTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 16 September 2024Our commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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