Who are we?MiWay is a direct financial services company.
We are passionate about service excellence, convenience and offering our clients superior value products.
Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.
We are passionate about our people.
We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world.
Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude.
The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values!
Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems?
If yes, then MiWay is the place for you!Job DescriptionOur Business Insurance department is looking for a Quality Assurance Manager to take ownership of the Quality Assurance team.
This role focuses on ensuring consistency across the different departments and processes, specifically liaising between Quality Assurance, Compliance, and Training.Minimum qualifications required Standard10/Matric/NQF 4 RE 5 Full FAIS qualification Business Management qualification (advantageous) Minimum experience required Minimum of 5 years' experience in a Quality Assurance role Minimum of 3 years' Team Leader/Management experience in a Quality Assurance role or related role Minimum 3 years short-term Insurance experience Deliverables include, but will not be limited to: Ensure that monthly QA targets are met for Tied agents, call center sales, and corporate audits Ensure that monthly calibration targets are met Conduct monthly calibration coaching sessions with QA team Ensure that corrections are carried out on policies where errors have been identified Essential requirements Excellent verbal and written communication skills Ability to work independently Excellent people skills Strong analytical ability Attention to detail and able to work under pressure Must be highly proficient in dealing with clients at all levels Commitment to personal and team goals Professionalism Presentable Ability to apply business rules and processes Good negotiating skills Build a successful career with usWe're all about building strong, lasting relationships with our employees.
We know that you have hopes for your future – your career, your personal development and of achieving great things.
We pride ourselves in helping our employees to realise their worth.
Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.Turnaround timeThe shortlisting process will only start once the application due date has been reached.
The time taken to complete this process will depend on how far you progress and the availability of managers.
Deadline to apply: 16 September 2024
