Job title : Commercial Operations Specialist (Cape Town)
Job Location : Western Cape, Cape Town
Deadline : December 27, 2024
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Role Overview We are seeking a dynamic individual to take on a dual role as a Growth Specialist. This role is critical in driving the implementation of data-driven insights and empowering the sales team by combining the responsibilities of data analysis and enablement. The successful candidate will work cross-functionally with sales, client success, and marketing to execute an efficient, cohesive, and data-driven strategy to accelerate revenue growth.
Key Responsibilities Implement data-driven insights to guide decision-making across commercial operations. Develop and maintain sales enablement tools, training materials, and resources to boost the effectiveness of the sales team. Collaborate closely with internal stakeholders, including sales, marketing, and client success, to ensure alignment and streamline processes. Leverage Salesforce, and analytics tools to manage responsibilities effectively, reducing handoffs and improving execution efficiency. Work with the head of revenue operations and internal stakeholders to formulate key insights and enablement, ensuring strategies are quickly executed and implemented. Ensure workload feasibility through prioritization and by automating routine tasks, such as reporting and dashboard management.
Organizational Benefits Improved efficiency and faster execution of strategies by having a holistic understanding of data insights and enablement requirements. A comprehensive approach to addressing challenges and opportunities, leading to informed and impactful decision-making.
Educational Background Bachelor's Degree (mandatory): Fields: Business Administration, Marketing, Data Science, Analytics, or a related field. Advanced Certification (preferred): Salesforce Certification (e.g., Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Sales Cloud Consultant). Google Analytics, Tableau, or Power BI certifications.
Key Skills Analytical & Technical: Proficiency in Microsoft Suite (Advanced Excel skills, PowerPoint, etc) Proficiency in data analysis tools: Tableau, Power BI, SQL. Strong familiarity with Salesforce CRM and Salesforce reporting. Experience with automation tools (Zapier, Alteryx) and workflow optimization. Ability to identify key merchant opportunities in order to drive growth across the merchant base. Sales Enablement: Ability to create impactful materials, briefs, enablement resources, and tools. Knowledge of sales methodologies Collaboration & Communication: Proven track record of cross-functional collaboration (Sales, Marketing, Customer Success). Exceptional interpersonal and presentation skills. Process Optimization: Expertise in streamlining workflows and reducing manual intervention via automation. Experience in automating reporting dashboards and optimizing sales tools. Soft Skills: Strong problem-solving and critical thinking abilities. High adaptability to a fast-paced, data-driven environment.
Work Experience Industry Experience: Preferably in SaaS, Fintech, or technology-driven organizations.
Years of Experience: 2–5 years
Educational Background National Diploma / Bachelor's Degree / Honours Fields: Business Administration, Digital Marketing (performance focussed), Data Science, Analytics, or a related field. Advanced Certification (preferred): Salesforce Certification (e.g., Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Sales Cloud Consultant). Google Analytics, Tableau, or Power BI certifications.
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