Job Description - Commercial Manager (HOT0ASTL)Job Number:HOT0ASTLWork Locations:Canopy by Hilton Cape Town Longkloof, c/o Kloof Street & Park Road, Garden, Cape Town 8001The Commercial Manager is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, particularly the General Manager, Director of Operations, Operations Manager, Director of Finance, Finance Manager, Director of Human Resources, and Human Resources Manager. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity, and hotel image.What will I be doing?As the Commercial Manager, you will be responsible for performing the following tasks to the highest standards:Assist the General Manager to complete all work related to revenue and marketing of the hotel.Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and marketing communications.Lead the hotel business team to achieve relevant key indicators, including managing the hotel's continued profitability and ensuring guest satisfaction.Develop the hotel's annual/quarterly/monthly budget forecast and work plans.Participate in developing and implementing hotel and departmental policies and regulations.Develop marketing strategies and promotion plans to adjust to the market situation.Supervise and drive the progress and implementation of marketing plans.Set clear objectives for business development and implement performance review trainings.Monitor and evaluate current initiated marketing activities and market dynamics.Manage the internal operation of the department to ensure proper maintenance of fixed assets.Conduct regular market research and obtain information about competitors.Set pricing strategies and sales targets for the hotel.Manage special projects and other related businesses.Ensure efficient use of departmental resources.Manage human resources within the department, including selection, training, and performance evaluation.Ensure that department staff are clear about their responsibilities.Take immediate corrective action when necessary.Manage customer relations and services, including communication skills and customer feedback.Manage departmental expenses and budgets.Prepare a forecast of the department's monthly expenses.Control departmental costs to avoid waste.Ensure compliance with Hilton International standards for revenue data.Ensure the filing of departmental documents and related information.Maintain communication with all operating departments to maximize sales opportunities.Promote hotels in relevant industries at home and abroad.Actively participate in sales activities initiated by Hilton.Organize promotional trips for target markets.Maintain good relationships with target markets.Respond to demands and perform additional responsibilities as directed.Adhere to hotel safety policies and emergency procedures.Ensure employees understand and follow the employee handbook.Perform any other reasonable duties assigned.What are we looking for?A Commercial Manager serving Hilton Brands is always working on behalf of our Guests and other Team Members. To successfully fill this role, you should maintain the following:Hospitality: Volunteer to provide unparalleled hospitality.Integrity: Do what you should do all the time.Leadership: Strive to be a leader in your industry and community.Teamwork: Actively promote teamwork spirit.Ownership: Take responsibility for your actions.University graduate.Minimum 3 years of experience in a similar capacity with international chain hotels.Excellent command of written and spoken English and Chinese.Knowledgeable of market trends and behaviors.Good communication, organization, and presentation skills.Able to lead and develop team members.Knowledgeable and skilled in crisis management.What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels to extended-stay suites. Hilton is dedicated to providing exceptional guest experiences across its global brands.
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