Commercial Credit Recoveries Manager
Location: Johannesburg
Time Type: Full time
Posted On: Posted 2 Days Ago
Job Requisition ID: R14239
Job Description
To identify and manage the overall process and portfolio of high-risk clients on an ongoing basis and take responsibility for recovery of debt, all exposures in the growth sub-segment, mid-touch sub-segments (simple lending) and business credit cards for the late collections of debt.
Manage all exposures in the growth sub-segment, mid-touch sub-segments (simple lending) and business credit cards for the late collections of debt and deal with complex, escalated customer and ombudsman complaints.
Conduct weekly and monthly meetings to discuss collection of debt or performance of portfolios in terms of SLAs.
Accountable for the collections, settlement offers, external debt collectors (EDC), complaints, processes and overall portfolio of high-risk clients.
Oversee the re-grading exposures, track and report on KPIs, and report and follow-up on outstanding audit findings and self-disclosed items (SDI).
Participate in planned activities that are appropriate for own and employee development.
Ensure development and continuous value add improvement to operational processes.
Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy.
Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
Create solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
Job Details
Application Closing Date: 27/08/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
#J-18808-Ljbffr
