Job Description
To optimize judgmental credit decisioning processes and outcomes through the efficient management of resources and focusing on assessing and structuring credit applications, mitigating risk and establishing sound working relationships with business partners.
Deliver against operational and cost targets.
Prioritise resource allocation to minimise and reduce wastage.
Monitor costs for the financial year according to the operational plan.
Allocate and approve expenditure.
Review cost reports and resolve or explain variances to the budget.
Identify, control and escalate potential risks that may lead to increased costs.
Manage costs or expenses within approved budget to achieve cost efficiencies.
Ensure full understanding of customer needs to deliver a quality service.
Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards.
Communicate how customer service solution will be implemented and secure buy-in.
Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
Ensure resolution of customer queries and complaints timeously and ownership of issues.
Analyse customer feedback to help improve customer service.
Propose ideas to improve customer service.
Build relationships that allow for managing expectations; sharing knowledge and diverse insights; and creating buy-in.
Engage in cross-functional relationships to obtain and provide work support.
Deliver customer experience excellence aligned to organisational values and service standards.
Build professional long-term relationships with customers based on trust that builds the brand.
Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
Implement, monitor and control business processes according to quality standards, policy, and compliance and governance requirements in area of accountability.
Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
Monitor customer feedback reports and align processes to maximise efficiencies.
Manage team delivery against goals in the area of responsibility.
Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures.
Participate in Talent Management practices and processes in line with HR policies and procedures.
Implement employment equity plan targets in all recruitment and employee movement activities.
Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback.
Ensure skills are transferred in specific functions and ensure conflict resolution and respond to any complaints or concerns.
Set relevant stretch goals for team and motivate achievement.
Understand competencies and skills required for own and employee's development and performance.
Identify development needs and select effective solutions to address own and employee development needs.
Ensure that each employee prepares a personal development plan that is implemented and reviewed as required.
Provide on-the-job coaching and guidance.
Support and develop talent in line with local legislative requirements.
Align current and future workforce plans to local legislative requirements and ensure people decisions positively influence the achievement of the business area transformational targets.
Ensure decisions made enable the achievement of the Employment Equity targets.
Foster an inclusive environment where all people can thrive and contribute towards the sustainable success of the organisation.
Qualifications and Experience
Relevant Degree/Diploma in Finance or similar.
5 years' experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level.
Fleet Management Experience will be advantageous.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
06/11/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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