DescriptionAbout this opportunity!
We are now looking for a Customer Operations Manager (COM), to ensure that all contractual deliveries related to the Networks business portfolio are fulfilled towards one customer account; MTN South Africa.
In this role, you will be responsible for overseeing end-to-end operational performance towards the account according to agreed targets.
The COM shall ensure that the portfolio is maintained and that projects within that portfolio are progressing according to schedule.
The COM can take on the role of CFR in the pre-sales phase.
With the insight of the ongoing portfolio, the role is critical for ensuring communication to the KAM & Service Delivery Organization for specific progress and support for providing input into opportunities towards the customer.
Relevant information should also be communicated to the Supply team.This role is based in South Africa.
What you will do Handle the delivery portfolio as well as communicate and follow up on dependencies between projectsMonitor, direct, and support the delivery portfolio as well as ensure that delays in projects that may impact others in the portfolio are communicatedHandle customer and Internal EngagementDevelop and maintain customer relations to improve customer confidence and further develop the businessShare knowledge and success factors with other areas and functionsHandle portfolio finances and initiate actions when not meeting financial performance expectationsDrive based on responsible business practices with full adherence to compliance/integrity, Environmental and Occupational Health and Safety and Security standards You will bring!Min 8 years or more solid experience in Customer Project Management or relevant line management role.Domain experience: Networks area of expertise – e.g.
: Radio, OSS, IP, CORE, etc.Background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.The COM is also expected to have several years of experience in a leadership role, preferably in Service Delivery and/or Operations.Financial acumenBusiness understandingFinancial analysis skillsCustomer and Market insightNegotiation Project management Knowledge sharing & collaborationProficiency in the English Language You should also have Entrepreneurial & commercial thinkingPersuading & influencingAnalyzingLeading & supervisingRelating & NetworkingDelivering results & meeting customer expectationsEricsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups.Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity.
The chance to use your skills and imagination to push the boundaries of what´s possible.
To build solutions never seen before to some of the world's toughest problems.
You´ll be challenged, but you won't be alone.
You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
