Job Category: Operations
Requisition Number: CUSTO003265
Posted: December 19, 2024
Employment Type: Full-Time
Location: Dripping Springs, TX
DescriptionCustomer Service Representative Classic Collision is now hiring a Customer Service Representative.
Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty.
Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! The Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.
Why Choose Classic Collision?Supportive Team CultureCompany match 401KPaid Time Off – 6 Paid HolidaysRewarding WorkResponsibilitiesExplain and educate customers on repair processes, including insurance claim information and processes.Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.Coordinate rental car/tow companies to provide one-stop service to all customers.Ensure all vehicles are delivered to customers by the assigned service advisor or designated backup teammate.Assist in customer communication throughout the repair process.Monitor DRP assignments, estimate/repair appointments, and capture rates of assignments.Follow up on all DRP assignments to maintain sales for the center.Maintain DRP logbooks and Enterprise ARMS daily.Assist with reconciling invoices to payables report daily and monthly (as applicable).Ensure customer comfort items are fresh and available, and maintain the customer waiting area.Perform other administrative tasks and duties as required to meet the needs of the business.Other duties as assigned.QualificationsMust be at least 18 years of age.Previous experience in customer service, sales, or related fields is preferred.Must have a valid driver's license and be eligible for coverage under the company insurance policy.Effective communication (written and verbal) and interpersonal skills are required.Organization, multi-tasking skills, good time management, and the ability to adapt easily to a fast-paced environment.Core ValuesIntegrity: Respect and accountability at every level and interaction.
Customer Service: Provide the highest level of customer service while building customer satisfaction and retention.
Innovation: Develop and display innovative approaches and ideas to our business.
Teamwork: Contribute to building a positive team spirit and support everyone's efforts to succeed.
While performing the duties of this job, the employee is regularly required to use hands, talk, and hear.
The employee is frequently required to stand, sit, and walk occasionally for long periods.
The employee may occasionally be required to reach with hands and arms and move objects up to 20 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity EmployerClassic Collision is an Equal Opportunity Employer.
We do not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, and local laws.
Reasonable AccommodationsIf you have a disability and believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call (450) 500-6808.
This email is listed exclusively to assist disabled job seekers whose disability prevents them from applying online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
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