Reporting to: Operations ManagerJob Purpose: To manage the collections, productivity, and administrative performance of the Collections Agents against set targets.Location: Sandton, JHBKey Performance AreasUnder the management/direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):Management of performance against set targets:CollectionsProductivityQualityAct as point of escalation for queries and complaintsEnsuring understanding of the business and legislative requirementsFull staff managementReportingAny ad-hoc dutiesRequirementsA minimum of 2 years working experience in a Team Management roleManagement experience in a Collections environment is advantageousCompetent in MS Office at an intermediate levelMS WordMS ExcelSkills / Knowledge / AttributesStrong financial skillsTarget drivenAble to manage conflictA proactive team playerStrong administrative disciplineAbility to think on your feet and use initiativeOutstanding communication and interpersonal abilitiesAbility to listen and actively provide feedbackStrong customer orientation (TCF principles)Attention to detailExcellent organisational and planning skillsWilling to learnRemuneration StructureA basic salaryCommission earning potentialBenefits at the full cost to the Employer:Funeral Cover (at the full cost of the employer)Life Cover (at the full cost of the Employer)Disability Cover (at the full cost of the Employer)Medical Cover (at the full cost of the employer, after successful completion of the probation period)Working HoursMondays – Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.NB: This appointment will be made in line with the Nimble Group Employment equity plan.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOther
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