Collections Team Manager Reporting to: Operations Manager: Collections Job Purpose: As a Team Manager, you will play a pivotal role in managing collections, productivity, and administrative performance against set targets.
Reporting to the Operations Manager, you will act as a beacon of leadership, driving our team's success and fostering a positive working environment.
Key Performance Areas Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to): 1.
People Management: The practice of recruiting, training, engaging, motivating, coaching, and directing employees to optimize their talents to maximise workplace productivity and promote professional growth.
• Empowering your team members • Handling interpersonal conflict • Building trust • Leading employee training • Managing deadlines and KPA expectations • Building company culture 2.
Productivity Management: The practice required for managing your team's inputs against expected targets like: • Attendance and time keeping • Calls answered.
• Promises to Pay • Debit orders.
• Settlement payments • Quality of the PTP • Call quality and service rendered to customers.
3.
Quality and Compliance Management • Demonstrates an accurate understanding of the debt collection process.
• Demonstrates an accurate understanding, and adherence, to ensuring that quality conversations are had customers.
• Practice sound data ethics.
• Demonstrates an accurate understanding, and adherence to 1st Call Resolution • Demonstrates an accurate understanding, and adherence to the principals of Treating Customers Fairly Education & Experience • Higher Certificate or Diploma in Management and leadership is advantageous.
• A minimum of 5 years' experience within the Debt Collections industry with proven evidence of past performance.
Skills /Attributes • Strong leadership • Integrity • Strong moral behaviour • Ethical • Ability to manage change within your team • Agility and adaptability • Action and resolution oriented • Innovation and creativity • Clear Effective Communicator • Strong Emotional Intelligence/Quotient • Planning and Organisation skills • Active listener and Problem-Solving ability • Critical thinker and ability to make decisions.
• Technical Skills: o MS Office o Intermediate to Advance proficiency in Excel o Strong Presentation skill Remunerations Structure • Basic salary + Commission • Benefits at the full cost to the Employer.
o Funeral Cover (at the full cost of the employer) o Life Cover (at the full cost of the Employer) o Disability Cover (at the full cost of the Employer) o Medical Cover (at the full cost of the employer, after successful completion of the probation period) • Subsidized School fees towards your child schooling at Nimble Peak Child EduCare (ages: 3 months – 5 years) Working Hours • You will be required to work a maximum of 45 hours per week.
o Monday – Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
o Saturday: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.
Applications Close NB: Incomplete and late applications will not be considered.
This appointment will be made in line with the Nimble Group Employment Equity plan.
