Collections Team Leader

The main function of this position is to maximise collections and minimise losses by managing/reducing the arrears in the OK Furniture/House and Home Ledger within his/her team of collectors reporting to him/her by ensuring the productivity of the team meets the set standards.Job Category: RetailJob ObjectivesReduce/Collect ArrearsManage, train, and develop a team of collectorsSet targets for individuals in the teamMonitor and review the performance of each team memberReview call quality of each team member as per the prescribed guidelinesActivate non-paying accountsEducate customers to pay arrears/keep account up to dateTrace non-contactable customersIncrease theoretical collection rateAchieve the set standards/targetsQualificationsMatric/Grade 12ExperiencePrevious junior management experience would be an advantageKnowledge and SkillsAdvanced Working Knowledge:In-house Programs (UCS)ExcelGoogle documentsSound Working Knowledge: Credit Bureau ReportsPolicy: Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.We are committed to Employment Equity when recruiting internally and externally.
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